Refund policy

Final Form Collectables

Last updated: 13/01/2026

Australian Consumer Law

We comply with Australian Consumer Law (ACL).

You are entitled to a refund, replacement, or repair if an item:

  • Is faulty or defective

  • Is significantly different from the description

  • Does not perform as reasonably expected

Nothing in this policy limits your rights under ACL.

Change of Mind

We do not offer refunds or returns for change of mind, including:

  • Ordering incorrectly

  • Deciding you no longer want the item

  • Finding the item cheaper elsewhere

  • Market price changes

Trading Card Singles

  • Card images are for reference only unless stated otherwise

  • We may hold multiple copies under one listing

  • Minor variations may occur (centering, edges, whitening, surface marks)

Refunds or returns will not be accepted for:

  • Subjective condition disagreements

  • Differences between the reference image and the received card

  • Minor wear consistent with the listed condition

Condition assessments are made in good faith by our team.

Graded Cards

  • Graded cards are sold as-is in their graded holders

  • We do not guarantee future grading outcomes

Refunds will not be issued for:

  • Disagreement with grading company opinions

  • Cosmetic marks or wear on slabs that do not affect the card

Sealed Products

  • Sealed products are factory sealed unless stated otherwise

  • We do not guarantee contents, pull rates, or card values

Opened sealed products are not eligible for return or refund, except where required under Australian Consumer Law.

Faulty, Damaged, or Incorrect Items

If an item arrives faulty, damaged, incorrect, or significantly not as described, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos (including packaging where relevant)

Approved claims may be resolved by:

  • Replacement

  • Refund

  • Store credit (where agreed)

Shipping & Returns

  • Delivery delays caused by carriers are outside our control

  • Lost parcels are handled in accordance with the carrier’s investigation process

  • Return shipping costs are the responsibility of the customer unless required under ACL

Approved returns must be:

  • In the same condition as received

  • Unaltered, unplayed, and unopened (where applicable)

Refund Processing

  • Refunds are issued to the original payment method

  • Shipping costs are non-refundable unless required under ACL

Contact

Refund or return enquiries must be submitted via our website contact form within the stated timeframe.